Faqs

Faqs

faq

How to select a medical transfer service option?

Our experts will help you to deal with this issue. You can send us the details of the patient condition and we will discuss the details with your doctor and will suggest the best and the most economical medical transfer service option.


faq

What should I focus on when choosing a medical transfer Service?

You need to take the advice of your doctor and the expertise of the medical service provider. Make sure your Doctor has spoken to the service provider and has given his clearance for using the service.


faq

Can I book destination hospitals and flights via your Service?

Yes, Our team will assist you in booking Destination Hospital and flight tickets for your smooth transfer.


faq

Will I get an invoice from the Company?

Yes, after making the payment, the company will draw up a final invoice and will pass this invoice to you directly. In the case, that your deposit payment has not been used completely, you can get the positive balance paid back to along with your invoice.


faq

Is it necessary to translate the medical report for the doctors?

If you have decided to use our services for the organization of a medical treatment program abroad, you may need to translate any medical documents if it was requested by the destination hospital medical team


faq

When should I pay for the services?

The service fees need to be made in advance as all the arrangements need to be made before the transfer itself


faq

What happens if I cancel the program?

Upon cancellation of the medical transfer program prepaid amount except the fees for documents and arrangements made will be returned to you.


faq

Can I book a transfer from (to) the airport and VIP-service at the airport?

Yes, this type of service is available.